Refund / Return Policy

Refunds

All sales are final. All sales are in US Dollars. We apologize, but we are not able to give refunds. Once an order is placed, your contest entries are automatically and immediately submitted to our sweepstakes company. We cannot tamper with the entries for any promotion.

Exchanges

We welcome all exchanges. Any item you would like to exchange for another style must be in new and unused condition. Customer is responsible for shipping products to Fanathem. We will resend the exchanged item to you for free. You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund. Contest entries cannot be altered or rescinded.

All exchanges must be initiated within 30 days of purchase. Any issues with defective merchandise must also be reported within 30 days of the date of purchase for warranty replacement. After 30 days, we have no further liability.

Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Customer Service. Please specify the name of the product you would like in exchange, and what size you would like. Include a screenshot of your confirmation with your return package or email the confirmation with your order number to support@fanathem.com

If you receive an item that is damaged or is incorrectly shipped by us please contact Customer Support immediately. You may do so at support@fanathem.com or by texting 973-577-5771

Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

Customer is responsible for all shipping costs.